If you are still having any issues please feel free to contact our support team and be sure to include the Serial Number of your unit and any logs you are having difficulty with as these will be requested by the support team, providing these with your ticket will help to expedite the process.
You can submit your ticket Here
Or at the Link Below.
https://hemispheregnss.zendesk.com/hc/en-us/requests/new
VR500 User Guide
